Terms of service.

The agreement

These terms are an agreement between you and the organisation that runs Loam:

They cover the Loam app at app.getloam.co, the desktop and Android apps, and this website. By creating an account or using Loam you accept them. If you sign up for a company or team, you confirm you are allowed to accept them for it, and “you” then means that organisation too.

You must be 18 or over. How we handle personal data is set out in the privacy policy, which is part of these terms.

Your account and workspace

Keep your sign-in to yourself. You are responsible for what happens under your account. Workspace admins decide who joins a workspace and can remove members.

Tell us at support@getloam.co straight away if you think someone else has got into your account.

Your content

You own what you put into Loam: messages, pages, files, and the data from accounts you connect. You give us permission to store, copy, process and transmit it, including through the service providers described in the privacy policy, only as far as we need to run Loam for you. That permission ends when the content is deleted.

When you connect an account, you authorise Loam to read from it, and to act in it where you have turned that on. You confirm you are allowed to give us that access.

Check what @loam tells you. Its answers are generated by AI from your data and can be wrong or incomplete. Do not rely on them for anything important without checking.

Agents act for you. Some Loam agents can act outside Loam, for example posting to X or sending email. You choose which agents run and what they may do, and you are responsible for what they do on your behalf, as if you had done it yourself.

Acceptable use

Do not use Loam, or its agents, to:

• break the law, or help anyone else break it;
• harass, threaten or deceive people, or send spam;
• post or store content you have no right to share;
• get into a workspace, account or system you are not allowed into;
• probe, overload or interfere with Loam or its providers, or get round its limits or security;
• spread malware;
• copy, resell or reverse-engineer Loam, except where the law allows it.

Services you connect have their own rules, and an agent acting there has to follow them as well.

Payment

Trial. A new workspace gets a free 7-day trial for up to 5 people. When it ends, parts of Loam stop working until you choose a paid plan.

Paid plans are charged per seat, in advance, monthly or annually, at the price shown when you subscribe. Stripe takes the payment. Taxes are added where they apply. Each seat brings a pooled allowance of credits per billing period, which @loam and agents use. Extra credit packs expire 90 days after purchase.

Seats you add are charged from when you add them. Seats you remove stop being charged at the end of the current billing period.

Price changes apply from your next billing period, and we tell you before then.

Refunds. Payments already made are not refunded, except where the law says they must be.

Availability

We work to keep Loam running, but we do not promise any level of uptime, and it may be interrupted for maintenance or by problems with our providers. Loam is under active development: features change, and some will be removed. If we remove something you pay for, we will tell you first.

Termination

You can stop at any time. Cancelling a paid plan takes effect at the end of the current billing period, and you keep access until then. You can ask us to delete your account at app.getloam.co/delete-account. The privacy policy sets out what is deleted and what is kept.

Getting your data out. There is no self-serve export yet. Email support@getloam.co before you leave and we will send you a copy.

We can suspend or close an account that breaks these terms or goes unpaid. We tell you first and give you a chance to put it right, unless the law stops us or there is an urgent risk to Loam or other people.

Liability

Loam is provided as it is. As far as the law allows, we make no promises about it beyond those in these terms, and we are not liable for indirect or consequential loss, or for lost profits, revenue or data.

As far as the law allows, our total liability to you is limited to what you paid us in the 12 months before the claim.

Nothing in these terms limits liability that the law does not allow to be limited, such as for fraud, or for death or personal injury caused by negligence. If you are a consumer, your statutory rights are not affected.

Changes and governing law

When these terms change we update this page and the date at the top. We tell account holders before a change that affects them takes effect. If you keep using Loam after that, the new terms apply.

These terms are governed by the law of:

Questions about these terms: support@getloam.co.